Towne Lakes Apartments

Overall the place is amazing. Maintenance is prompt. Lots of fun events. Pet friendly and nice facilities (even if I don't use them as much as I would like). My biggest complaint is that the apartment numbers are not lit up at night so any time we have anything delivered it takes twice as long and we usually have to have a long phone conversation with the driver to explain how to get to the correct apartment.

Honestly thought they were doing slightly better for a bit. But this summer has been terrible. Absolutely filthy, dog poop everywhere, grass clippings are left to rot on the sidewalks, large stones and rocks in the parking lot, corridor entry ways have NEVER been cleaned, urine soaked rugs in the corridor and massive spider infestation around the building, the dog park is so gross and is just a breeding ground for bacteria and disease and people feel like they can leave dog poop everywhere, the fitness center is sad and filthy. The garbage and recycling area is always TRASHED with glass, rotten food, stray filled garbage bags just tossed out people's car as they drive through. There's more, but I'm so happy to be moving out of here. It's absolutely not worth their new rate of over $1,600 for a 2-bedroom that was filthy when I moved in... I hate writing poor reviews except when it's necessary. You should have seen the line-up of dog poop this winter that was deposited neatly as though they were lights that led up to the corridor entry ways... The people writing positive reviews must be in acceptance of this. How embarrassing and what a shame.

I have nothing but good things to say about this apartment complex and the wonderful team of staff that run it. Whenever I have had concerns with maintenance or questions for staff they respond very promptly and are always so helpful and kind. The fitness and pool area are well maintained. Renovations could be made on the inside of the apartments as some of the closet/ pantry doors/ cabinets are cheaply made and break easily. However, I expect this from rental properties. the management and upkeep of the apartments and complex is better than any other I have lived in. They do a great job of advertising events and making it feel like home.

Pros: - There’s a pool & exercise area - The maintenance team is 9/10 fabulous for small issues, very quick to respond and almost every time they’ve resolved the situation. - Beautiful flowers in the summer. I LOVE the lavender by the pool. - I love the smart home setup. I’m super good at locking myself out, but that’s never an issue with the door code system! Smart thermostat is also very nice. Cons: - Maintenance seems take much longer to resolve bigger issues. Our window stopped working and when they came to fix it, their solution ended up breaking the other window. The request was marked as complete and 3 months later I’m reaching out for a status update as neither of our windows will stay open without slamming shut. - As with all apartments, it’s really easy to hear other people. I’ve actually been woken up routinely by our neighbor snoring. - Dog poop: absolutely horrible this winter. Slightly better in the summer, but still bad. If you don’t own a pet, I wouldn’t recommend living here. They do their best, but some people don’t want to clean up after their animals and I’d imagine it’s very difficult for Towne Lakes to make them. - No room for lease negotiations. Started at $1,359 for the Jonathan 2 bedroom in December of 2022. They want $1,765 for a monthly rate ($1,448 12 month lease). Kind and gracious staff, but I couldn’t imagine staying anywhere long term that doesn’t even allow a conversation about rates. Overall it’s been a good year, but I’m excited to be moving out and hopefully finding a better long term fit. Will update with move out experience later :)